This Privacy Notice explains how Online Tourism Partner OÜ and Edwin Holidays LTD, registered at 55 Stoke Newington High Street, N16 8EL, London, United Kingdom, and Harju maakond, Kesklinna linnaosa, Viru väljak 2, 3rd floor, Tallinn, Estonia, and established in the United Kingdom and Estonia, protect the privacy of your personal information.
We acknowledge and declare the importance of your personal data and are committed to respecting your privacy and protecting your personal information.
1. What information do we collect and why?
To perform our duties as a travel agency, namely to make and manage travel reservations on behalf of our customers, we need to collect, use and disclose personal information. During the course of our relationship we may collect the following information:
a. Personal and contact information such as title, full name, contact details (address, telephone and email address)
b. Passport number, date of birth and nationality – if requested by the relevant airline company
c. Payment information: card number, security number, expiry date and cardholder name
d. Frequent flyer numbers, car rental program and hotel room preferences (if applicable)
e. Dietary requirements and health issues (if applicable) related to your travel arrangements or requested by the relevant travel service providers (e.g. accommodation or tour providers)
f. Information you provide by filling out forms on our website – e.g., email address, where you heard about us and your travel preferences. We will use this information to update you on our latest offers and products.
g. Call recordings —calls may be recorded for quality control and staff training purposes.
h. Social media – By interacting with social media features on our website (Facebook, Twitter or Instagram), you become subject to the privacy policies of the relevant social media companies.
i. IP address and cookies – When you access our website, our servers may record data about your device and the network you use to connect with us, including your IP address, which is a unique string of numbers that identifies your device on the internet.
2. How do we collect this information?
We usually collect your personal data from the information you submit during your relationship with us. We may collect the aforementioned data from various sources.
a. Information created about you when you make a purchase or enquiry via telephone, email or the website regarding travel arrangements
b. When you subscribe to receive marketing information from us (e.g., e-newsletters)
c. When you speak with our customer service team
d. When you participate in competitions or sign up for promotions
In some cases, we may need to collect personal information about you from third parties. This includes situations where someone makes a travel reservation on your behalf, such as family or group bookings or travel bookings made by your employer. In this case, we will rely on the authority of the person making the reservation to act on behalf of the other passengers in the booking.
When you make a travel reservation on behalf of another person (for example, a family or group booking or a booking made for an employee), you acknowledge that you have obtained the consent of the other person for us to collect, use and disclose their personal information in accordance with this Notice.
3. What do we use your personal data for, and what is the legal basis for doing so?
3.1 What do we use your personal data for, and what is the legal basis for doing so?
a. To perform our duties as a travel agency. If you do not provide this information, we cannot complete your reservation.
b. Personal and contact information is used to complete travel reservations made on our website. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers and dietary requirements are also used.
3.2 Legitimate interest
a. Direct marketing communications and related profiling to help us determine whether to offer you certain products and services.
b. Your information may also be used for broader purposes such as providing you with travel confirmation and updates regarding your itinerary, managing your reservation and allowing us to contact you for customer service purposes.
c. We may use your personal information to send targeted marketing activities about special offers, new products or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may notify us in writing.
3.3 With your consent
a. In certain circumstances, we may collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used with your explicit consent to send you relevant promotional prices.
4. Who do we share your personal data with?
We may share your information with the following organisations:
a. Primary suppliers: airlines, hotels, tour operators, transfer providers, cruise companies, car rental companies and activity providers that carry out your travel reservation
b. Individuals who make third-party reservations on your behalf
c. Third parties who provide services on our behalf, including credit card processing, business analytics and fraud prevention
d. To the extent required or permitted by applicable laws and to comply with our legal obligations
e. Online Tourism Partner OÜ is a global company and also covers operations outside the EEA. Your personal information may be disclosed to our relevant organisations abroad in order to complete your travel reservation and/or to ensure the performance of administrative, consulting and technical services, including the storage and processing of such information. We will ensure that such international transfers are carried out where necessary for the performance of the contract between you and the overseas recipient or where appropriate safeguards required by your local data protection laws are in place.
5. How long do we retain your personal data?
a. Personal data is retained for as long as necessary for the purpose for which it was obtained.
b. In order to defend ourselves against contractual claims, generally for a period of 6 years.
c. Records are retained in accordance with legal and regulatory requirements/guidelines.
6. Your rights
Below is a list of your rights in relation to the personal information we process. Your rights are:
a. To request confirmation from us that we are processing your data
b. To request access to the personal data we hold
c. To request correction if the data is incorrect or incomplete
d. To request deletion of your personal data if there is no compelling reason for the data to continue being processed
e. To withdraw your consent
If you wish to exercise any of the above rights, please contact us by sending the details of your request to
[email protected]
If you are not satisfied with our data processing activities, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns/
7. IP addresses
When you visit our website, use our mobile applications or open communications from us, our servers may record data about your device and the network you use to connect with us, including your IP address.
We collect your Internet Protocol (“IP”) addresses to monitor and collect non-personal data. For example, to track the devices our customers and visitors use to browse our site, the browsers they use and their geographical location.
8. Tracking Technologies / Cookies
Online Tourism Partner’s web pages use cookies stored on a computer system via an internet browser. By using these cookies, we can provide users of this website with a more user-friendly experience that would not be possible without cookie settings.
In addition to the first-party cookies mentioned above, we may use anonymised third-party web analytics services such as Google Analytics on our websites and mobile applications. The analytics providers that administer these services use technologies such as cookies to help us analyse how visitors use our websites and applications.
9. Changes to this Privacy Policy
We may update this Privacy Policy in the future. We will notify you of significant changes to this Privacy Policy by sending a notification to the email address you provided or by posting a notice on our website.
10. Visiting our website from outside the United Kingdom
If you visit/browse our website from outside the United Kingdom, please note that your data may be transferred to/stored and processed in the United Kingdom. The laws of the United Kingdom and other countries to which your data/information may be transferred may not be as comprehensive as those in your country, but you can be assured that we take all necessary steps to ensure your privacy is protected and secured. By using our features/services, you acknowledge and consent that your information may be transferred to our facilities and to other third parties with whom we share it as described in this policy.
11. How to Contact Us
If you have any questions about this Privacy Policy (or travel planning and purchasing products), please contact us:
Email:
Phone:
For questions regarding flight tickets, hotel reservations, holiday packages, car rental, cancellation and refund, please contact our customer service representatives at:
+44 746 90 63 125
+90 541 55 81 686
For suggestions, appreciation and feedback regarding our services and assistance, you may email us at
[email protected]
Head Office Address: 55 Stoke Newington High Street N16 8EL, London, UK, and Harju maakond, Kesklinna linnaosa, Viru väljak 2, 3rd floor, Tallinn, Estonia
Phone: +44 746 90 63 125; +90 541 55 81 686
